Warranty policy at the supermarket system Ontop

Ontop ELECTRONICS SUPERMARKET would like to inform customers warranty policy to change the supermarket system Ontop.

I- Warranty policy to pay for products sold in the Green Machine

Specific insurance policies for each item are as follows:

1.  Phone, laptop, smartwatch, tablet, TV, refrigerator, air conditioner, washing machine, clothes dryer, speaker and speaker (except computer speakers) and water heater.

2.  Household and household appliances

3.  Accessories (including computer speakers)

Note: For customers buying installment, the warranty policy applies the same as for customers buy straight.

- Customers can still pay and cancel the contract. The fee is refunded in accordance with the return of goods of the Green Machine.

- The liquidation fee is calculated as follows:

+ In the first 14 days: No cancellation fee.

+ After 14 days:


Home Credit


50% discount for remaining months.

15% of the original balance.

5% on the remaining principal amount.

II- Regulation on the refund of online payment:

In case you have successfully purchased and paid online, but left the money, or paid for the product, Green Machine will refund to the card you used to pay, according to the time limit as follows:

- For ATM card: Customers receive 7-10 days (except Saturdays, Sundays and public holidays). Customer's order to resolve.

- For Visa / Master card: Customers receive 30-45 days refund. If over time on the customer does not receive money, customers contact the bank to resolve.

III. More information

- From 1/6/2015 (In Ho Chi Minh City) & 1.7.2015 (Nationwide), Green Machine uses electronic invoice instead of paper invoice.

- Customers do not need invoices from this time and do not need to deduct the cost of lost invoices when returning products.

- Customers purchase goods before this time, still need to have invoices when returning products, if lost will be charged according to regulations (10% of the price on the invoice).

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